Retail Real Estate & Malls

Use customer, tenant, and property data to make better decisions.

ToolPlex connects loyalty, transactions, tenant, foot-traffic, property, and finance data. We build analysis, reporting, and internal software for leasing, marketing, operations, and management.

The problem

Tenant sales alone do not explain how people use a property.

Loyalty sees only identified customers

Purchases without a member scan still matter, but they cannot be tied to a person, preference, or return visit.

High-value customers can quietly disappear

A member may still look valuable in a lifetime total even after their visits and spending have fallen away.

Tenant reviews need more than a sales total

Leasing teams also need to know who a tenant attracts, which other stores share those customers, and whether its audience is growing or shrinking.

Campaign results need a real comparison

Redemptions and visits are not enough to show whether a campaign changed behavior or reached people who would have returned anyway.

Connects to your systems

Connect customer behavior to tenant performance.

ToolPlex brings loyalty, transactions, tenants, visits, campaigns, property operations, and finance data into the tools used by leasing, marketing, and management.

Your systems
Customers & Loyalty
Loyalty platform · Member app · CRM
Tenants & Leasing
Lease systems · Tenant sales · Contracts
Visits & Transactions
Foot-traffic data · Point of sale · Parking & access
Property Operations
Work orders · Service records · Property systems
Finance
Accounting · Rent & collections · Budgets
Data & Reporting
Databases · Power BI · Tableau · Excel
ToolPlex
data connections + software
Outputs
Tenant briefs
Customer analysis
Property reports
Alerts
Fig. 1 — ToolPlex connects your current systems and makes the results available in one place.
What ToolPlex can do

Support decisions across leasing, marketing, and operations.

Tenant performance and leasing

Prepare tenant briefs using sales, visits, customer overlap, category performance, and the information available for each property.

Customer and loyalty analysis

Understand return patterns, spending, tenant preferences, customer groups, and members whose behavior has changed.

Visits and campaign performance

Connect foot traffic, transactions, loyalty activity, and campaigns while keeping clear which visits and purchases can be tied to known customers.

Property and management reporting

Bring occupancy, tenant sales, visits, operations, and financial measures into reports built for each team and property.

How projects grow

Start with one business question. Add more as the data improves.

A customer analysis project can organize loyalty and transaction data. That foundation can later support tenant briefs, campaign measurement, leasing analysis, or broader property reporting.

● start anywhere — add in any order
Data reconciliation
Demand forecasting
Operations monitoring
Data access
Customer analysis
CONNECTED COMPANY DATA
Fig. 2 — Start with one part and add others using the same connected data.

New work builds on the definitions, connections, and access rules already agreed with your team.

After launch

Approved corrections become part of the system.

When your team confirms a name, mapping, exception, or business rule, ToolPlex applies it the next time.

Your rules stay in the system

ToolPlex records approved terms, exceptions, and business rules so they are applied consistently the next time.

Access based on role

Each person sees only the data and actions their job requires.

A record of every change

Approved changes are logged, including what changed, when, and who approved it.

Data privacy

Built around your security requirements.

Your company gets a separate environment in the deployment region you choose. We do not pool your data or use it to train shared models. We can also support stricter data-hosting requirements when needed.

YOUR ENVIRONMENT — your region, or on-prem
Your systems & data
ERP · POS · databases · files
secure tunnel
ToolPlex
separate client environment
serves
ToolPlex apps
desktop · mobile
Your data stays in your environment; ToolPlex connects and serves your apps.
Fig. 3 — Your systems stay in your environment. ToolPlex connects to them securely through a separate client environment.

A separate environment for each client

Your company runs in its own environment. Data and encryption keys are not shared with another client.

Choose the deployment region

Select a deployment region that meets your company's data and procurement requirements.

Keep data in your systems when possible

ToolPlex connects to existing systems instead of requiring a separate copy of everything. Client data is not used to train shared models.

Stricter hosting requirements

We can accommodate stricter data-hosting requirements when needed.

Start with the question your property teams need answered.

Bring us a leasing, marketing, operations, or reporting decision and the data currently available for it.